FAQs
Welcome, here you'll find answers to common questions about Cruise eSIM technology and our services.
What eSIM is and how it works
Data plans, network availability, and usage tracking
Steps to set up and activate your eSIM
How to pay and manage billing
How to fix common issues and errors
Additional information about using eSIM
Common questions
An eSIM, is just another sim card, and already built into your phone. That means youcan’t remove or replace it, only activate it. So we activate it by connecting it tocellular provider, like normal, Vodaphone, T-Mobile, Globe, or Airtel for example.However, the big difference is that you can have several plans in your phone at thesame time. So you can have Vodaphone, T-Mobile, and Airtel and switch betweenthem when you want to.
No, you keep your previous number, and use it just like you do now. Your eSIM allowsyou to add several new plans to use as well
No, just like before it depends on your plan. If you have Vodaphone at home, and it onlyworks there. Now, you can have a global plan like our Cruise eSIM, that workseverywhere and you are automatically connected everywhere.
Most airlines and cruise lines offer wifi plans onboard, that is separate. Some airlinesand ships provide connectivity at a very high cost.
Most plans are pre-paid, for example our Cruise eSIM is 20 GB for $59 and workseverywhere.
