FAQs
Welcome to our FAQ section, where you’ll find answers to common questions about Cruise eSIM technology and our services. These insights will help you understand how Cruise eSIM keeps you connected during your journey.
Payment
What payment methods do you accept?
Debit and Credit card, Apple Pay, Google Pay and Bitcoin.
Do you offer refunds?
It is on a case to cases basis, however refund can only be provided if the eSIM has not been activated.
Can I cancel my plan, after I have active my eSIM.
No
Are there any additional, hidden charges?
No, the price is the price.
How can I request a refund, if I have not activated my eSIM yet?
Via support at hello@cruiseesim.com and we will assist.
Can I get a refund if the service does not work in my location.
Only if the eSIM has not been activated, and we recommend checking coverage in advance.
Do you have any referral or loyalty programs?
Yes, please contact us at hello@cruiseesim.com for information.
Can't find the answer?
Click here to open Airo Chat
