FAQs

Welcome to our FAQ section, where you’ll find answers to common questions about Cruise eSIM technology and our services. These insights will help you understand how Cruise eSIM keeps you connected during your journey.

Troubleshooting

I am not getting a WIFI signal, or service?

Check all your settings, such as your eSIM profile, that it is active and turned on. Make sure your data roaming is on, and then restart your device.

Can I reinstall my eSIM profile if deleted?

No.

My internet is very slow?

Network speed varies depending on location, and cellular provider. If you detect more than one provider, you can select another one manually and try.

My eSIM did not get activated?

Make sure your device is compatible, if so, make sure you did the installation correct and try again. Make sure that you have internet connection during the activation.

Why is my Cruise eSIM expired before when its validity is one year?

Validity and data plan is separate. If you have run out of data, your eSIM is not expired, you just need to top up your data.

Why is my eSIM not working at sea?

Cruise eSIM is dependent on land-based connectivity. How far away will vary.

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