Our company
Your seller is Punivox OÜ (private limited company / Osaühing), registry code 17508949, registered in Estonia on 18 May 2026. Address: Ruunaoja tn 3, Lasnamäe linnaosa, 11415 Tallinn, Harju maakond, Estonia. Email: support@cruiseesim.com. Cruise eSIM is our trading brand. We are not a cruise line and do not claim cruise-line endorsement.
What you purchase
The selected plan states its data allowance, validity, price, activation conditions and exact ship coverage. Quantity means independent eSIMs for separate devices, not pooled data. Maritime plans do not automatically include land, ports, calls or SMS. Your device must support eSIM and be carrier-unlocked. Check the exact ship, departure and plan restrictions before paying. Network availability and speeds depend on vessel equipment, location, operation and congestion; coverage is not a guarantee of uninterrupted service.
Orders and manual delivery
Review the order summary and accepted terms before placing an order. A real order is accepted when payment is confirmed. We prepare eSIMs manually and email you when private installation details are ready in your account. Payment confirmation and eSIM readiness are separate states. Use the same email at sign-in as at checkout. If delivery is delayed or your departure is close, contact support. Do not assume delivery is instantaneous.
Price and payment
Prices are shown in your selected currency (USD, EUR, BRL, KRW, PLN or CNY), with the final amount displayed before payment. Punivox OÜ is currently not VAT-registered and does not charge VAT. Your bank may apply currency-conversion fees. Payments are processed by Stripe. There is no automatic renewal. Changes to future prices or program rates do not change a completed order’s accepted terms. Rewards have their separately displayed conditions.
Installation and use
Install over reliable internet before boarding and follow the specific instructions delivered with your eSIM. Installation and activation can be different events. Keep QR codes and activation credentials private; they may be usable only once. Do not delete an installed eSIM without support advice. Do not resell, abuse the network or use the service unlawfully. Any suspension will be proportionate and does not remove your mandatory consumer rights.
Cancellations, refunds and your rights
We offer a full refund before the eSIM is delivered. After delivery, installation or activation, contact support for a review, particularly for faults, incorrect delivery or an inability to connect on an eligible ship. See our Refund Policy. This commercial policy does not limit statutory withdrawal, conformity, remedies or other mandatory rights. Where a right of withdrawal applies, you may exercise it by a clear statement to support; starting service affects that right only to the extent permitted by applicable law.
Problems and complaints
Email support with the order reference and a description of the problem. We investigate and propose an appropriate remedy, which can include correction, replacement or a refund. We aim to acknowledge promptly and respond to a written consumer complaint within 15 days, or explain the delay. Consumers may refer eligible disputes to Estonia’s Consumer Disputes Committee or the competent consumer body in their country. Estonian law applies, without removing mandatory protections of your country of habitual residence or your right to use courts available under applicable consumer law.
Responsibility
We remain responsible for our contractual obligations and mandatory consumer remedies. We are not responsible for your home carrier’s charges or a ship’s separate Wi-Fi service. Nothing excludes liability that cannot lawfully be excluded, including fraud, intentional misconduct or other mandatory liabilities. The service is not an emergency communication service.
Contact and version
Questions, accessible copies and order corrections: support@cruiseesim.com. Terms version 2026-10-29, effective 29 October 2026. We retain the version accepted with your order.