Where can I find refund information?
Full refunds are available before delivery; support reviews requests after delivery or activation.
Before your eSIM is delivered
Contact support@cruiseesim.com with your order reference for a full refund before eSIM delivery. Test payments do not move money.
Check the seller for an existing purchase
After delivery or activation, support reviews the circumstances, faults and any applicable consumer rights. See the refund policy for the process.