My eSIM has no data connection
Check location, the selected data line and plan status before changing settings.
Start with availability
Confirm your exact ship is supported and its maritime network is operating where you are. A lack of signal in port is not necessarily an installation problem.
Work through these checks
Avoid changing several settings at once.
- Check the eSIM is installed, enabled and selected for mobile data.
- Apply the supplier’s roaming and APN settings to that eSIM.
- Check the allowance and validity using the supplier’s tools.
- Try reconnecting and record any error message.
- Ask support before deleting the profile.