Why is my connection slow?
Network conditions, your location and background activity can affect performance.
Check location and current conditions
Cabin position, network load and the available maritime connection can affect service. Try another area of the ship where permitted, and check the supplier’s speed or usage restrictions.
Reduce competing activity
Pause large downloads and mobile backups, then try a simple message or webpage. If the problem continues, note the time, ship, device and symptoms for support.